Hajj & Umrah is not a Vacation! "Going to Hajj & Umrah" seeking Allah’s satisfaction by leaving behind your regular lifestyle and putting up with discomfort for the sake of Allah!

All the excitement about the luxurious hotels and sophisticated lifestyle will narrow down to just two pieces of cloth, responding to Allah’s invitation, chanting “Labaik, Allahhumma Labaik” crying to your Creator,

• It is vital that you do your homework on the package that you select for both Hajj & Umrah. Our team will give only honest information regarding the packages.

• All packages calculations are based on Saudi Riyals. Should there be a decrease in Saudi Riyal at the time of payment you will be liable to pay the difference.

• All bookings are subject to availability & confirmation. Also subject to change without prior notice.

• The hotel ratings are stated by Ministry of Tourism and Saudi standard and NOT international standard.

• It is the pilgrims responsibility to ensure that all the correct documents are provided for visa process. We accept no responsibility for refusal of visa. Once electronic number has been applied on your behalf you will be liable for payment.

• It is recommended that you provide passports and supporting documents at least 3 weeks before travel

• You must arrive at the airport 3 -4 hours prior to departure

• Please ensure you are aware of the baggage allowance prior to travel.

• Your luggage is your responsibility throughout the journey.

• Liquids over 100 ml are not allowed in hand luggage please ensure these are checked in.

• For Umrah pilgrims the system has changed and most pilgrims are being processed at the Hajj terminal (expect British Airways & Saudi Airlines). You will be asked to remain on board and then taken to the Hajj terminal via coach.

• The process through Hajj terminal is not the best management by the concerned departments and is beyond our control. We will however try to do our best in trying to make it as quick and simple as possible. Please be in mind the process can take anything up to 5 hours or more.

• Upon arrival to Jeddah airport please purchase a Saudi SIM this will be registered under your name.

• We request you to contact Brother Aftab our (Saudi manager) as soon as you can.

• Your visa and transport is arranged through Dar al Eiman and the representative will be outside at the entrance of the terminal. Once you have completed immigration, baggage reclaim and customs you will need to ask for Dar Al Eiman representative or simply show the wrist bands that have been provided to you.

• Please ensure you collect wrist bands with your passports and wear these throughout your journey especially at airport on arrival.

• Company reps are not allowed into the terminal by ministry of Hajj.

• Hajj is a different process to Umrah all flight are processed through the same Hajj terminal but a lot more complex and lengthy process. You will be assisted by group leader and should follow his instruction at all times

• Please prepare yourself for processing time of approximately 8-12 hrs or more.

• You should carry all your medications in hand luggage along with prescription and ensure you take with you dry snacks.

• Use the baggage tags provided for identification purpose.

• Your carry-on bag should contain survival items for 2 to 3 days, just in case

• When loading and unloading to and from bus or taxi, be sure to check your baggage.

• Take pounds instead of traveler’s cheque. You can exchange pounds anywhere in Saudi Arabia.

• Do not carry all your money with you, take only a small amount with at all times

• Be on time at the airport as instructed. If you miss your flight, you are responsible for costs incurred

• Leave your home early enough to arrive at the airport on time for your flight. Consider the weather, road conditions, and traffic laws

• Check all your travel documents once again before you leave your home

• Upon arrival at the airport in Saudi Arabia the process from arrival to setting off to Makkah Residence (Hotels or Standard building accommodation) can take from 8 - 12 hours on average but in some cases can take more than 12 hours.

• Due to large number of hujaj arriving from around the world. Please stay with the group at all times and follow instructions

• Alamanah Hajj & Umrah does not have a say in the transportation provided by Hajj Ministry or control over the condition of the busses provided by Hajj Ministry.

• Please prepare to split from your family at any point of transfers during Hajj and you may not be accommodated on seats.

• Alamanah Hajj & Umrah will not provide transportation from Mina Tents to Jamarat for Rammi during all 3 days of Tashreeq (10, 11 and 12 ZulHijjah) Transportation for Tawaf-al-Ifadah (Tawafi Ziyarat) from Mina Tents to Haram and back to Mina Tents will not be provided.

• Guidance will be provided by the group leaders for Hujaj to do the Tawaf-al-ifadah (Tawafi Ziyarrat). All Hujaj must stay with group leader for Tawaf-al-ifadh and if any of the Hujaj individually or form a separate group decides to go for Tawaf-al-ifadh on their own accord Alamanah will not be responsible if the Hujaj are lost .Any Transport taken by Hujaj for Tawaf-al-ifadh (from Mina Tents or Jamarat ) must be paid by Hujaj .Alamanah will not be responsible for the payment of such transportation

• You must provide us with full details of the disability and severe medical condition before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.

• The Hajj dates and package itinerary are subject to hijri calendar(lunar calendar). All hotel bookings during Hajj season are based on hijri dates. Depending on moon sighting there could be change in itinerary.

Any package that includes food is complimentary. We source out to outside catering. There is a possibility of delay in arrival of food and on certain days like 06th/07th & 12th Dhul Hija food may not arrive at all.

Food menu will be determined by the majority of group.

Any shuttle service provided from aziziya accommodation to haraam for shifting Hajj package will be subject to timings and subject to number of pilgrims attending (minimum 10 Hujaj ).

Shuttle service will not be provided on 7th of Zhul Hijja due to departure preparation for the First Hajj day to Mina Shuttle Service is subject to change without prior notice.